FAQs

Frequently Asked Questions – Drozgar

Have a question? Check out answers to our most commonly asked questions below. Still need help? Reach out to our friendly support team — we’re always here to assist!

1. What types of products do you sell?

Drozgar offers a wide range of quality lifestyle products, including:

2. How long does shipping take?

We process most orders within 1–2 business days.

Estimated delivery times:

  • Standard Shipping: 3–6 business days
  • Priority Shipping: 1–3 business days (selected areas only)

For detailed delivery information, please visit our Shipping & Delivery Time page.

3. Can I return or exchange a product?

Yes! We accept returns and exchanges within 14 days of delivery if the product is:

  • Unused
  • In original packaging
  • In resalable condition

👉 Please see our Refund & Returns Policy and Exchange / Return Policy for full details.

4. What payment methods do you accept?

We currently accept:

  • Credit/Debit Cards
  • Bank Transfers
  • Cash on Delivery (COD)

5. How do I track my order?

You will receive a tracking link via email once your order has shipped.

Registered customers can also track orders from:

My Account → Orders

6. What if I receive a damaged or incorrect item?

We apologize for the inconvenience!

Please contact us at hello@drozgar.com within 48 hours of delivery, along with photos of the item.

For full guidelines, check our Refund Policy and Exchange / Return Policy.

We will process a replacement or refund promptly.

7. Are your products safe?

Yes. All our products are:

  • Made from quality and safe materials
  • Carefully sourced from trusted suppliers
  • Suitable for everyday home, outdoor, and personal use

⚠️ Always follow product instructions and safety guidelines for best results.

8. Do you deliver to my city?

We deliver to most major cities and towns across the USA.

If delivery isn’t available in your region, you’ll be notified during checkout.

More details can be found on our Shipping & Delivery Time page.

9. What are your customer support hours?

Our customer service team is available:

  • Monday to Saturday
  • 10:00 AM – 6:00 PM (local time)

📧 Email us anytime at: hello@drozgar.com

10. Do you offer gift wrapping or special packaging?

We provide gift-friendly packaging on selected products.

For special requests, please mention them in the order notes or contact support before placing your order.

Still need help?

We’re happy to assist you.

📧 Contact us at: hello@drozgar.com

You may also review our About Us, Terms & Conditions, and Privacy Policy pages for more information.