Refund Policy - Drozgar
Last Updated: 10 November 2025
At Drozgar, we want you to feel confident in every purchase. If something isn’t right, our support team is here to assist you quickly and smoothly. For more details about exchanges, please review our Exchange / Return Policy.
Return Window
You may request a return within 14 days of delivery.
Returned items must be:
- Unused and unopened
- In original packaging
- Inclusive of all tags, manuals, and accessories
For additional guidance, you may also check our FAQs.
Non-Returnable Items
The following items cannot be returned:
- Gift cards or digital/downloadable products
- Final-sale or clearance items (if marked)
- Opened hygiene-sensitive items (if applicable)
Details related to refunds are also available in our Refund Policy.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
We will quickly arrange a replacement or refund, following our Exchange / Return Policy guidelines.
How to Start a Return
Email hello@drozgar.com with your order number and reason for return.
You will receive detailed return instructions and the return address.
Once the item is received and inspected, we will notify you of approval or rejection.
You can also learn about our core values and customer care standards in the About Us section.
Refunds
Approved refunds are issued to the original payment method.
Banks may take 5–10 business days to process the credit.
Shipping fees are non-refundable unless the return is due to our error.
Complete refund terms are outlined in our Refund Policy.
Return Shipping Costs
If the return is for personal reasons (not a defect or error), the customer is responsible for return shipping.
If the item is defective or incorrect, Drozgar covers return shipping or provides a prepaid return label (where available).
Legal conditions for returns can be found in our Terms & Conditions.
Exchanges
The quickest method is to return the item and place a new order.
For defective or incorrect items, we can arrange a direct exchange when possible, as explained in our Exchange / Return Policy.
Cancellations
Orders may be cancelled before shipping.
If the order has already shipped, please follow the returns process above.
You may review data usage and rights in our Privacy Policy.
Shipping Information
For delivery timelines, please refer to our Shipping & Delivery Time page.
Contact for Returns
📧 Email: hello@drozgar.com
📦 Return Address:
1016 W Northern Lights Blvd,
Anchorage 99503, Alaska